Sophie answers for businesses all over Luxembourg

Luxembourg City and the Centre

Luxembourg City, Strassen, Bertrange, Hesperange, Mamer, Walferdange: many calls come from expats and international staff, often in English. Sophie switches between English, French and German depending on the caller, and books appointments while you're with your clients.

The South: Esch-sur-Alzette, Differdange, Dudelange

Esch-sur-Alzette, Differdange, Dudelange, Pétange, Sanem, Schifflange, Bettembourg: many customers speak Portuguese or French. Sophie answers in Portuguese with a native voice, something few answering services can do.

The North: Ettelbruck, Diekirch, Wiltz, Clervaux

In the north, jobs are far apart and tradespeople spend a lot of time on the road. Sophie takes calls while you drive and groups requests by town so you can plan your rounds.

The East: Echternach, Grevenmacher, Remich, Mondorf

Along the Moselle and in the Mullerthal, many customers come from Germany. Sophie speaks German as naturally as French, and handles the seasonal requests that come with tourism and the grape harvest.

The West and Centre-North: Mersch, Redange, Steinfort, Capellen

Near the Belgian border and around Mersch, cross-border customers often call early in the morning or after work. Sophie answers at any hour and leaves you a clear request for the next day.

How it works

1. A 30-minute chat to set your hours, rules, emergencies and the questions to ask.
2. Sophie is set up, usually within 48 hours. You try her through a link before switching her on.
3. You turn on call forwarding (busy, no answer or after hours) to her +352 number. Your number stays the same.
4. After every call you get an email with the name, number, request and urgency.

Fixed price, no lock-in

• Phone: €149 per month, 300 call minutes included, dedicated +352 number
• Phone + Email: €249 per month, 600 minutes, calls and emails in one place
• Email only: €79 per month, sorting of your general inbox
• Larger companies and multiple sites: on quote, from €490 per month

Extra minute: €0.20. Cancel any month: switch off call forwarding and everything is as before.

Honest: Sophie says she is an AI

In her very first sentence, Sophie says she is an AI assistant and that the call is recorded. She never pretends to be a person, gives no medical, legal or technical advice and takes no payments or bank details. When she isn't sure, she doesn't guess: she takes a message or offers to transfer the call.

Frequently asked questions

Does Sophie work with a Luxembourg landline?

Yes. She works with your Luxembourg landline or mobile number, with any provider, through call forwarding. She also has her own +352 number.

Does someone need to come on site for setup?

No. The 30-minute chat can be by phone or video call, and you switch on call forwarding with a code from your own phone.

Do I need to change my phone number?

No. You keep your number and simply forward calls to Sophie, for example when the line is busy or nobody picks up.

Which languages does Sophie speak?

English, French, German and Portuguese. She answers in the caller's language, without them pressing any key.

How much does Sophie cost?

€149 per month with 300 call minutes, €249 with emails and 600 minutes, no lock-in. Each extra minute costs €0.20.