What does Sophie do when the practice is closed?

She gives the emergency service number you've given her and notes non-urgent requests for the next day.

Can she handle vaccination reminders?

She books vaccination appointments when clients call. Automatic reminders stay in your practice software.

Do I need to change my phone number?

No. You keep your number and simply forward calls to Sophie, for example when the line is busy or nobody picks up.

Which languages does Sophie speak?

English, French, German and Portuguese. She answers in the caller's language, without them pressing any key.

How much does Sophie cost?

€149 per month with 300 call minutes, €249 with emails and 600 minutes, no lock-in. Each extra minute costs €0.20.

AI phone reception for veterinary practices

Updated on 2026-10-29

Between consultations, surgery and a restless animal in the waiting room, a vet practice's phone never stops. Sophie answers pet owners, separates real emergencies and organises appointments.

Talk to Sophie

The calls you get

Appointments for vaccinations, check-ups or neutering
Emergencies: injured animal, poisoning, breathing problems
Questions about hours and the emergency service
Food or medication orders to collect
Updates on animals in hospital

What Sophie writes down for you

Owner's name and phone
Species, breed and the animal's name
Reason for the call
Signs observed
Availability

Emergencies

An animal struggling to breathe, bleeding, that swallowed something toxic or was hit by a car: Sophie alerts the vet immediately, or gives the emergency service number if the practice is closed.

What she never does

Sophie makes no diagnosis and recommends no medication: she passes everything to the vet.

Sample call

Caller: My dog ate chocolate an hour ago, what should I do?

Sophie: This is Sophie, the practice's AI assistant, and this call is recorded. This is an emergency: I'm alerting the vet right now. How much does your dog weigh, and how much chocolate did he eat?

Caller: He's 8 kilos, half a bar of dark chocolate.

Sophie: Noted. The vet will call you back on this number in the next few minutes. Please stay reachable.

How it works

A 30-minute chat to set your hours, rules, emergencies and the questions to ask.
Sophie is set up, usually within 48 hours. You try her through a link before switching her on.
You turn on call forwarding (busy, no answer or after hours) to her +352 number. Your number stays the same.
After every call you get an email with the name, number, request and urgency.

Fixed price, no lock-in

Phone: €149 per month, 300 call minutes included, dedicated +352 number
Phone + Email: €249 per month, 600 minutes, calls and emails in one place
Email only: €79 per month, sorting of your general inbox
Larger companies and multiple sites: on quote, from €490 per month

Extra minute: €0.20. Cancel any month: switch off call forwarding and everything is as before.

Honest: Sophie says she is an AI

In her very first sentence, Sophie says she is an AI assistant and that the call is recorded. She never pretends to be a person, gives no medical, legal or technical advice and takes no payments or bank details. When she isn't sure, she doesn't guess: she takes a message or offers to transfer the call.

Frequently asked questions

What does Sophie do when the practice is closed?: She gives the emergency service number you've given her and notes non-urgent requests for the next day.
Can she handle vaccination reminders?: She books vaccination appointments when clients call. Automatic reminders stay in your practice software.
Do I need to change my phone number?: No. You keep your number and simply forward calls to Sophie, for example when the line is busy or nobody picks up.
Which languages does Sophie speak?: English, French, German and Portuguese. She answers in the caller's language, without them pressing any key.
How much does Sophie cost?: €149 per month with 300 call minutes, €249 with emails and 600 minutes, no lock-in. Each extra minute costs €0.20.