Does Sophie handle cancellations?

Yes. She frees up the slot in your calendar and lets you know, so you can offer it to another patient.

Can she answer for a practice with several physios?

Yes. She knows who does what and sends each patient to the right calendar.

Do I need to change my phone number?

No. You keep your number and simply forward calls to Sophie, for example when the line is busy or nobody picks up.

Which languages does Sophie speak?

English, French, German and Portuguese. She answers in the caller's language, without them pressing any key.

How much does Sophie cost?

€149 per month with 300 call minutes, €249 with emails and 600 minutes, no lock-in. Each extra minute costs €0.20.

AI phone assistant for physiotherapists

Updated on 2026-10-29

A physio spends the day with their hands on patients. Answering the phone means interrupting a session. Sophie takes the practice's calls, manages appointments and notes prescriptions, so you can stay focused on your patients.

Talk to Sophie

The calls you get

New patients with a physiotherapy prescription
Booking and moving sessions
Last-minute cancellations
Questions about CNS reimbursement and number of sessions
Home visit requests

What Sophie writes down for you

Patient's name
Phone
Type of prescription and number of sessions
Availability during the week
Preferred physio

Emergencies

Physiotherapy is rarely urgent. Sophie flags same-day cancellations so you can offer the slot to someone else.

What she never does

Sophie gives no treatment advice and doesn't assess pain: she notes the request for the physio.

Sample call

Caller: Hello, I have a prescription for 9 sessions of knee rehab.

Sophie: Hello, this is Sophie, the practice's AI assistant, and this call is recorded. Great. Do you prefer mornings or late afternoons?

Caller: Late afternoon, after 5 pm.

Sophie: I can offer you Tuesdays at 5:30 pm with the same physio for every session. Does that work?

How it works

A 30-minute chat to set your hours, rules, emergencies and the questions to ask.
Sophie is set up, usually within 48 hours. You try her through a link before switching her on.
You turn on call forwarding (busy, no answer or after hours) to her +352 number. Your number stays the same.
After every call you get an email with the name, number, request and urgency.

Fixed price, no lock-in

Phone: €149 per month, 300 call minutes included, dedicated +352 number
Phone + Email: €249 per month, 600 minutes, calls and emails in one place
Email only: €79 per month, sorting of your general inbox
Larger companies and multiple sites: on quote, from €490 per month

Extra minute: €0.20. Cancel any month: switch off call forwarding and everything is as before.

Honest: Sophie says she is an AI

In her very first sentence, Sophie says she is an AI assistant and that the call is recorded. She never pretends to be a person, gives no medical, legal or technical advice and takes no payments or bank details. When she isn't sure, she doesn't guess: she takes a message or offers to transfer the call.

Frequently asked questions

Does Sophie handle cancellations?: Yes. She frees up the slot in your calendar and lets you know, so you can offer it to another patient.
Can she answer for a practice with several physios?: Yes. She knows who does what and sends each patient to the right calendar.
Do I need to change my phone number?: No. You keep your number and simply forward calls to Sophie, for example when the line is busy or nobody picks up.
Which languages does Sophie speak?: English, French, German and Portuguese. She answers in the caller's language, without them pressing any key.
How much does Sophie cost?: €149 per month with 300 call minutes, €249 with emails and 600 minutes, no lock-in. Each extra minute costs €0.20.