Can Sophie tell an emergency from a simple quote?

Yes, by the rules you set: a leak, no heating in winter or a smell of gas are urgent; a bathroom quote waits for your callback.

Can she schedule boiler servicing?

Yes. Connected to your calendar, she offers slots and can group visits by town if you like.

Do I need to change my phone number?

No. You keep your number and simply forward calls to Sophie, for example when the line is busy or nobody picks up.

Which languages does Sophie speak?

English, French, German and Portuguese. She answers in the caller's language, without them pressing any key.

How much does Sophie cost?

€149 per month with 300 call minutes, €249 with emails and 600 minutes, no lock-in. Each extra minute costs €0.20.

AI answering service for heating engineers and plumbers

Updated on 2026-10-29

Heating engineers and plumbers spend their days at customers' homes. Meanwhile, quote requests, boiler breakdowns and leaks come in by phone. Sophie answers, separates emergencies from quotes and sends you everything in writing.

Talk to Sophie

The calls you get

Heating, boiler or heat pump breakdowns
Water leaks and blocked pipes
Annual boiler servicing
Quotes for a new bathroom or heating system
Questions about Klimabonus grants

What Sophie writes down for you

Name and phone
Full address of the job
Description of the problem
Make and model of the appliance
Availability

Emergencies

An active leak, no heating in cold weather or no hot water: Sophie alerts the on-call technician. If there's a smell of gas, she tells them to leave the home and call 112.

What she never does

Sophie gives no final price without a visit and never gives dangerous technical instructions.

Sample call

Caller: Hello, my boiler has stopped and the house is cold.

Sophie: Hello, this is Sophie, the company's AI assistant, and this call is recorded. I'm marking this as urgent. What make is the boiler?

Caller: A Vaillant, it's showing an F28 code.

Sophie: Thank you. The on-call technician will call you back within the hour. Could you give me the full address?

How it works

A 30-minute chat to set your hours, rules, emergencies and the questions to ask.
Sophie is set up, usually within 48 hours. You try her through a link before switching her on.
You turn on call forwarding (busy, no answer or after hours) to her +352 number. Your number stays the same.
After every call you get an email with the name, number, request and urgency.

Fixed price, no lock-in

Phone: €149 per month, 300 call minutes included, dedicated +352 number
Phone + Email: €249 per month, 600 minutes, calls and emails in one place
Email only: €79 per month, sorting of your general inbox
Larger companies and multiple sites: on quote, from €490 per month

Extra minute: €0.20. Cancel any month: switch off call forwarding and everything is as before.

Honest: Sophie says she is an AI

In her very first sentence, Sophie says she is an AI assistant and that the call is recorded. She never pretends to be a person, gives no medical, legal or technical advice and takes no payments or bank details. When she isn't sure, she doesn't guess: she takes a message or offers to transfer the call.

Frequently asked questions

Can Sophie tell an emergency from a simple quote?: Yes, by the rules you set: a leak, no heating in winter or a smell of gas are urgent; a bathroom quote waits for your callback.
Can she schedule boiler servicing?: Yes. Connected to your calendar, she offers slots and can group visits by town if you like.
Do I need to change my phone number?: No. You keep your number and simply forward calls to Sophie, for example when the line is busy or nobody picks up.
Which languages does Sophie speak?: English, French, German and Portuguese. She answers in the caller's language, without them pressing any key.
How much does Sophie cost?: €149 per month with 300 call minutes, €249 with emails and 600 minutes, no lock-in. Each extra minute costs €0.20.