UseProBook AgentTalk to Sophie

AI phone receptionist for dental practices

Updated on

During treatment nobody can pick up, and between patients the phone never stops. Sophie answers the practice's calls, handles appointment requests and lets you work without interruptions.

Talk to Sophie

The calls you get

  • Booking, moving or cancelling appointments
  • Dental emergencies: pain, broken tooth, swelling
  • New patients asking if you're taking anyone on
  • Practical questions: hours, address, parking, CNS reimbursement
  • Scale and polish and annual check-ups

What Sophie writes down for you

  • Patient's name and date of birth
  • Phone number
  • Reason in a few words
  • Preferred dentist
  • Possible slots

Emergencies

Severe pain, swelling, trauma or a broken tooth: Sophie marks the request as urgent and alerts you straight away. If the person struggles to breathe or is bleeding heavily, she tells them to call 112.

What she never does

Sophie gives no medical opinion, never interprets symptoms and never talks about another patient.

Sample call

Caller: Hello, I broke a tooth this morning and it really hurts.

Sophie: I'm sorry to hear that. This is Sophie, the practice's AI assistant, and this call is recorded. I'm marking your request as urgent. Could I have your name and date of birth?

Caller: Sarah Collins, 12 March 1985.

Sophie: Thank you. The practice will call you back this morning to find you a slot today. What's your number?

How it works

  1. A 30-minute chat to set your hours, rules, emergencies and the questions to ask.
  2. Sophie is set up, usually within 48 hours. You try her through a link before switching her on.
  3. You turn on call forwarding (busy, no answer or after hours) to her +352 number. Your number stays the same.
  4. After every call you get an email with the name, number, request and urgency.

Fixed price, no lock-in

  • Phone: €149 per month, 300 call minutes included, dedicated +352 number
  • Phone + Email: €249 per month, 600 minutes, calls and emails in one place
  • Email only: €79 per month, sorting of your general inbox
  • Larger companies and multiple sites: on quote, from €490 per month

Extra minute: €0.20. Cancel any month: switch off call forwarding and everything is as before.

Honest: Sophie says she is an AI

In her very first sentence, Sophie says she is an AI assistant and that the call is recorded. She never pretends to be a person, gives no medical, legal or technical advice and takes no payments or bank details. When she isn't sure, she doesn't guess: she takes a message or offers to transfer the call.

Frequently asked questions

Can Sophie fill the practice's diary?
Yes, if your calendar is on Google or Outlook. With specialised dental software, she notes the request and your assistant enters it.
Is patient data protected?
Connections are encrypted, a GDPR data processing agreement is provided, and Sophie only collects what's needed for the appointment.
Do I need to change my phone number?
No. You keep your number and simply forward calls to Sophie, for example when the line is busy or nobody picks up.
Which languages does Sophie speak?
English, French, German and Portuguese. She answers in the caller's language, without them pressing any key.
How much does Sophie cost?
€149 per month with 300 call minutes, €249 with emails and 600 minutes, no lock-in. Each extra minute costs €0.20.

See also

By need